If your dog or cat is unwell or injured, we understand that this may be a stressful and difficult time for you. At VES Hospital, our Emergency department is open 24 hours a day, 365 days a year, to provide emergency veterinary care when you need it the most.
Our doctors are available to treat after-hours emergencies as well as assessing day time patients, any time your family veterinarian is not available.

Our dedicated team of experienced emergency veterinarians and technicians is on site at all-time and are fully-equipped to handle diverse medical and surgical emergencies. The patients admitted in our hospital wards and intensive care unit are never left unattended and are monitored closely. We offer advanced diagnostics and treatments in a personalized environment where we treat our patients and their families in a caring and professional manner.

Any concern about your pet’s health, please do not hesitate to contact our Emergency team. If you’re concerned about your pet, you should never feel embarrassed about calling our on-site team. You’re never wrong to call.
Remember, you know your pet better than anyone else. If you notice your pet behaving in a way that’s unusual for her, or if something just doesn’t seem right, you may have picked up on a subtle sign of a real problem. To find out, you can call our dedicated emergency team.

By asking a few questions over the phone, an emergency veterinarian or technician should be able to tell you whether you should bring your pet in right away, or whether she/he can wait for an examination during your primary veterinary practice’s normal office hours. Even if you find out nothing’s wrong, you’ll be glad to have your mind at ease.

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Some examples to help you recognise urgent problems with your pet:

• Your pet has been experienced some kind of trauma, such as being hit by a car or a blunt object or falling
• You suspect or know your pet has eaten something poisonous (such as chocolate, xylitol, rat poison, any kind of medication that wasn’t prescribed to her/him, household cleansers…
• Your pet is unconscious and will not wake up
• Your pet collapses or suddenly cannot stand up
• Your pet is having difficulty breathing, is chocking, or is non-stop coughing and gagging
• Your pet is unable to urinate or pass feces (stool), or you notice obvious pain associated with urinating or passing stool
• You notice bleeding from the nose, mouth, rectum, coughing blood, or blood in the urine
• You suspect any broken bones, you notice a severe lameness or inability to move her/his leg(s)
• Your pet shows signs of extreme pain, such as whining, shaking, and refusing to socialize
• Your pet has had or is having a seizure
• Your pet begins bumping into things or suddenly becomes disoriented
• You can see irritation or injury to your pet’s eyes, or she suddenly seems to become blind
• Your pet has been vomiting or has had diarrhea for more than 12-24 hours, she/he is vomiting blood, or either of these combined with obvious illness or any of the other problems listed here
• Your pet is refusing to eat or drink for the past 12-24 hours
• Your pet’s abdomen is swollen and hard to the touch, and/or she/he is gagging and trying to vomit
• You see symptoms of heat stress or heatstroke
• Your pregnant dog or cat has gone more than three to four hours between delivering puppies or kittens.