Emergency
We understand that pet emergencies can happen anytime. Our emergency department is open 24/7, 365 days a year, ensuring your pet receives immediate care when your regular veterinarian is unavailable.
Our dedicated team of experienced veterinarians and technicians is on-site at all times, equipped to handle a wide range of medical and surgical emergencies. From advanced diagnostics to intensive care, we provide personalised treatment in a compassionate environment.
If you’re worried about your pet’s health, don’t hesitate to contact us. You know your pet best, and any concern, no matter how small, deserves attention. To put your mind at ease, call our dedicated emergency team. We can assist in assessing the situation over the phone and advise you on the best course of action, whether your pet requires immediate attention or can wait until your primary vet’s regular hours.
Critical Care
Our Intensive Care Unit (ICU) is dedicated to the treatment of our most critical patients, whose conditions are often life-threatening and require constant monitoring. Equipped with state-of-the-art equipment and staffed around the clock by experienced clinicians and technicians, we ensure comprehensive care for even the most complex medical cases. Our close collaboration with other departments also allows us to draw on the insights of specialists in different fields to deliver integrated and expert veterinary care.
We understand it can be a stressful time if your pet is admitted to our ICU. Rest assured, you can expect our team to maintain regular communication with you and provide updates on your pet’s condition multiple times a day. We encourage daily visitation so you can be involved in your pet’s recovery journey.
Additionally, we keep your primary veterinarian informed with daily updates via email or phone calls, ensuring continuity of care and a collaborative approach to your pet’s treatment plan.
Patients admitted to the ICU may include those with complex and multi-systemic diseases such as:
- Acute renal failure / acute kidney injury
- Sepsis (a potentially life-threatening complication of a severe infection)
- Coagulation disorders such as Disseminated Intravascular Coagulopathy (DIC, a severe clotting abnormality)
- Severe anemia
- Trauma patients
- Toxicities
- Diabetic emergencies (ketoacidosis crisis)
- Severe electrolytes abnormalities
- Pancreatitis
- Acute hepatic disorder
- Respiratory distress and failure
- Congestive heart failure and severe cardiac rhythm disturbances
- Neurological emergencies (such as seizure patients)
- Recovery from major surgery for monitoring and advanced pain management
Our dedicated Critical Care department offers
- 24-hour staffing by doctors and technicians for your pet’s care
- Direct and indirect arterial and central venous pressure monitoring and blood pressure support
- Continuous electrocardiography (ECG) monitoring
- Arterial and venous blood gas analysis
- Pulse oximetry, end-tidal capnography monitoring
- Urinary output monitoring via closed urinary collection systems
- Oxygen therapy and respiratory support for patients with respiratory distress
- Placement and management of feeding tubes for nutritional support: PEG (stomach), esophageal, nasogastric and nasojejunal tubes
- Advanced procedures such as chest tube placement and management, peritoneal dialysis and transfusion medicine
- Advanced pain control including continuous rate infusions for your pet’s comfort during times of illness and stress
Recognising Pet Emergencies
- Trauma, such as being struck by a vehicle or an object, or falling from a significant height
- Ingestion of toxins
- Unconsciousness
- Sudden collapse or inability to stand
- Breathing difficulties
- Urination or defecation issues
- Bleeding from the nose, mouth or rectum, coughing up blood or finding blood in the urine
- Broken bones or severe lameness
- Extreme pain
- Seizures
- Disorientation or vision problems
- Eye injuries
- Persistent vomiting or diarrhoea lasting more than 12-24 hours
- Refusal to eat or drink for 12-24 hours
- Swollen abdomen
- Heatstroke
- Complications giving birth with more than 3-4 hours passed
