Role:

This is a leadership position.

– Lives and exemplifies the Five Principles of Mars within self and team.

– Partners with Medical Officer to create and maintain a high performance, Clinician-driven culture within the hospital.

– Ensure the hospital’s commitment to remarkable patient care and outstanding client service.

– Is present and accessible WITHIN the hospital(s) to ensure awareness of hospital climate.

– Consistently assess the engagement level of associates; takes a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.

– Addresses and drives timely resolution of concerns. Communicates with hospital administration, technician, and client services teams regarding status of resolutions.

1. People & Organization:

– Partners with Talent Acquisition to recruit, interview and hire new associates including Medical staff.

– Partners with Learning & Training to ensure associates have role-appropriate training completed.

– Ensures work schedules for all hospital associates are established and in alignment with operating plans.

– Manages daily flows and delegation of hospital administration tasks.

– Maintains confidentiality of associate records.

2. Communication:

– Managing Hospital internal communication with associates and external communication with BRM and communication officer.

– Managing Front Office with Officer and Client Services team.

– Personally, addresses escalated client inquiries & complaints if needed.

3. Operations:

– Managing Hospital operations with Head nurse and Operations Manager.

– Ensuring a positive work environment in which the practice achieves its goals through cooperation between Vets/Specialists and Hospital/Nurse team.

4. Financial Management:

– Working with supervisors to prepare financial statements and budgets, monitoring key performance indicators, and setting fees.

Qualifications:

– Doctor in Veterinary Medicine is preferred.

– Bachelor’s Degree in Business or related discipline or equivalent experience is required.

– 4+ years of experience in a veterinary hospital administration role with a minimum of 2 years involving the supervision of others.

– Intermediate knowledge of Microsoft Office required

– Must possess excellent interpersonal, verbal and written communication skills.

– Demonstrated capability to organize work efficiently, set priorities and establish plans or timetables for achieving goals.

– Demonstrated effectiveness as a leader capable of influencing and motivating others to success toward a common goal.

– Strong conflict resolution skills.

Competencies:

• Approachability– Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
• Motivating Others– Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each persons hot button and use it to get the best out of him/her; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
• Self Development– Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Hiring and Staffing– Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
• Managing and Measuring Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures. Monitors process, progress, and results; designs feedback loops into work.