For Pet Owners

About Singapore Veterinary Emergency and Specialty Hospital

General Questions

Do you offer general services?

As an Emergency and Specialist Referral Hospital, we do not provide general services and recommend that you consult your primary vet clinic for your pet’s general needs.

Do you accept pet insurance?

If you have pet insurance, we can assist you in completing the necessary claim forms, but please note that full payment is required prior to the submission of claims.

What are my payment options?

We accept credit cards (Visa/Mastercard), PayNow and bank transfer.

Emergency Visit

Do I need an appointment for emergency services?

An appointment is not necessary for an emergency treatment. However, we strongly advise you to call our hospital to let us know you’re coming as this allows our emergency team to make the necessary preparations ahead of time.

What can I expect upon arrival?

Upon arrival, your pet will be brought into the treatment area for triaging, where we assess all patients and prioritise stabilisation and treatment for the critically ill.

What happens when my pet is admitted?

Upon admission, you will be asked to fill out an admission form and place a deposit equivalent to at least 50% of the estimated hospitalisation charges.

What are the visiting hours?

Pet visiting hours are from 4pm to 6pm daily.

What happens on discharge?

Upon discharge, our attending veterinarian or nurse for the day will provide you with detailed instructions on oral medication and any necessary aftercare post-discharge.

Specialty Visit

What is a veterinary specialist?

Veterinary specialists are just like specialists in the human medicine field – these are veterinarians who have graduated veterinary school, and have undergone further post-graduate training and examinations to obtain specialist qualifications in their specific discipline. On average, it takes an additional 5 years to complete their specialist training.

Our specialists are experts in their chosen field, and are able to offer deeper knowledge, advanced diagnostics and treatments that may not be readily available in general practice clinics. We have specialists in the following departments: Emergency and Critical Care, Surgery, Internal Medicine, Anaesthesia, Dermatology, Diagnostic Imaging.

How can I arrange for my pet to be seen by a VES specialist?

Your family veterinarian must submit a referral request to VES. Our Referral Care Team will then contact you within 2 to 3 days to arrange an appointment.

Why have I been referred to VES for specialist care?

Your primary care vet is well-qualified and equipped to deal with most diseases that your pet may face. However, some vet clinics may not have facilities for 24/7 monitoring. In other cases, your pet may have complex diseases that would benefit from specialist work up and treatment. For such cases, your primary care vet may choose to refer you to VES for specialist care.

Do you take referrals for animals other than dogs and cats?

We currently accept referrals for dogs and cats only.

How do I prepare for my appointment?

If this your first time visit with us, we recommend arriving 5 to 10 minutes early to complete the required registration process.

What can I expect during my pet’s first specialty visit?

Our specialists will review your pet’s medical history obtained from your family veterinarian, then consult with you and discuss all possible options for your pet’s condition.